Terms and Conditions
1. Acceptance of Terms
By accessing or using the Royal Scrubs website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website. We reserve the right to update or modify these terms at any time, and any changes will be posted on this page. Your continued use of the website after such changes are made constitutes acceptance of the revised terms.
2. Website Use
You agree to use the Royal Scrubs website only for lawful purposes and in a manner that does not infringe upon the rights of others. You also agree not to restrict or inhibit anyone else’s use of the site, and not to engage in activities that may harm or disrupt the website or its functions. Any use that violates these conditions may result in termination of access to the website.
3. Account Registration and Security
To place an order or access certain features of the website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized access to your account.
4. Orders and Payments
- Bulk orders may require a minimum quantity.
- Full payment or a deposit is required before order processing.
- Accepted payment methods include credit cards and other online payment options.
- All prices listed on the website are subject to change without notice.
- We reserve the right to correct any pricing or product availability errors.
5. Shipping and Delivery
- Shipping times may vary depending on the volume of your order and the delivery location.
- While we strive to ensure fast and reliable delivery, Royal Scrubs is not responsible for delays caused by shipping carriers or customs procedures.
- Once your order is dispatched, we will provide tracking information where applicable. However, we cannot be held accountable for any delays that occur during transit.
6. Returns and Refunds
- Returns are accepted within 30 days of purchase, provided that items are unused, unwashed, and in their original condition with all tags attached.
- Customized or personalized items are non-refundable unless they are defective.
- To initiate a return or exchange, contact our customer service team.
- Customers are responsible for return shipping costs unless the item is defective.
- Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.
7. Customization Services
- Customization requests, such as logos or embroidery, must be approved before production.
- Additional fees may apply for customization services.
- We do not guarantee an exact color or design match due to variations in product materials.
- Once a customization request is approved, production will begin, and changes to the design cannot be made.
8. Privacy Policy
At Royal Scrubs, we are committed to protecting your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy, which outlines how your data is collected, used, and protected. We will never share your personal information with third parties without your consent, except as required by law or to fulfill your order.
9. Intellectual Property
All content on the Royal Scrubs website, including text, images, logos, and trademarks, is owned by or licensed to Royal Scrubs and is protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without prior written consent.
10. Governing Law
These Terms and Conditions are governed by the laws of the state or country in which Royal Scrubs operates. Any disputes arising under these terms shall be resolved in the appropriate courts within that jurisdiction.
11. Contact Information
For any questions or concerns about these terms, or if you require assistance with any aspect of our website or services, please feel free to contact us through our Contact Us page.